Support

Need help?

We typically respond within 1 business day.

Delete your account or data

Delete local data (self-service, immediate):Settings → Security → “Delete your data.” This clears your prompt history, clipboard history, workspace cache, diagnostic logs, and security audit log on this device, resets your settings to defaults, and signs you out.

Delete your account (cloud data + billing records): email support@fromptly.dev from the email address associated with your account, with the subject “Account Deletion Request.” We’ll confirm your identity and delete your account, cloud-synced data, and subscription records within 5 business days.

FAQ

Does Fromptly store my prompts on your servers?

Only if you sign in and enable cloud sync. Without an account, prompt history stays entirely on your device.

Does Fromptly work with my AI tool?

Fromptly works on any website via text selection — the right-click menu and keyboard shortcut work everywhere. It’s been specifically tested with ChatGPT, Claude, Gemini, and Perplexity.

Is my API key safe?

Yes — API keys are encrypted at rest (AES-256-GCM) and never leave your device except to call the AI provider you configured them for.

How do I cancel my subscription?

Settings → Subscription → “Manage billing” opens a secure billing portal, where you can cancel, change plans, or update your payment method.

Can I get a refund?

Contact support@fromptly.dev — see our refund policy in the Terms of Service.

Troubleshooting

Symptom	Fix
"Optimize Prompt" doesn't appear in the right-click menu	Confirm text is actually selected; try reloading the page after installing/updating Fromptly.
Optimize request fails immediately	Settings → AI Providers → add a key for the provider you're using.
"This text appears to contain sensitive information" error	Review the flagged text — if it's a false positive, you can temporarily disable detection in Settings → Security (not recommended long-term).
Clipboard monitor isn't working	Settings → Clipboard → toggle the monitor on again to re-trigger the permission prompt.
Signed out unexpectedly	Sign in again via Settings → Account.
Subscription shows "Free" after paying	Wait a minute and refresh; check Settings → Subscription → "Manage billing" for your actual status; contact support if it persists.